5 Business Benefits of Ongoing Training in the Printing Industry

Spring is a season of change — new growth, renewed energy, and a good reminder that standing still isn’t an option. That’s just as true in business as it is in nature. In the printing industry, where technology evolves quickly and customer demands shift just as fast, the companies that keep learning are the ones that keep leading.

Continuous learning isn’t a nice extra. It’s a business strategy. Here are five reasons why investing in ongoing training and development — for yourself and your team — pays off in real, measurable ways.

1. It Keeps Your Technical Skills Sharp

Print is one of the most technically demanding manufacturing environments there is. Every job is different. Every substrate, ink set, and finishing process presents its own set of challenges. There’s no making the same widget over and over again, which means your team has to be sharp, adaptable, and well-prepared to handle the unique job that comes across the floor on any given day.

Ongoing training keeps those technical skills current. Whether it’s getting color right, cost estimating a job accurately, or communicating with internal and external customers, a well-trained staff is better equipped to handle complex projects, troubleshoot, and maintain quality standards — all of which translates directly to fewer errors, less waste, and more consistent results for your customers.

2. It Directly Improves the Customer Experience

Here’s something worth considering: Your customer’s experience with your company is shaped largely by the people they interact with — and how knowledgeable, confident, and helpful those people are. When your team doesn’t have the skills they need, it shows. Engagement drops, communication suffers, and the customer feels it.

Research consistently shows that companies with the highest customer satisfaction scores are also the ones investing most intentionally in employee development. They give their people the tools and context to do their jobs well, and that confidence comes through in every client interaction, from the initial quote to final delivery. According to Richard Branson, “If you take care of your employees, they will take care of the clients.”

He’s right.

3. It Helps You Recruit and Retain Better People

Finding good people in this industry isn’t getting easier. And once you find them, keeping them matters more than ever. The good news is that one of the most effective retention tools available to you doesn’t require a big budget. It requires a commitment to growth.

Today’s workforce — especially younger employees — wants to work for companies that invest in them. They want a path forward, not just a paycheck. Employees who feel like they’re developing their skills and advancing their careers are more engaged, more productive, and far more likely to stick around. And when you combine a strong training program with industry certifications, you’re not just retaining people, you’re building a reputation as an employer worth working for.

4. It Gives Your Business a Competitive Edge

Competition in printing is fierce. Customers have more options than ever, and price alone rarely wins the long game. What does win? Credibility. Consistency. The confidence that comes from working with a team that clearly knows what they’re doing.

When your staff is trained and certified, it shows — in the quality of your work, in how your team communicates with customers, and in the reputation your company builds over time. Certifications in particular send a strong signal to clients and prospects alike: This company takes quality seriously and invests in the expertise to back it up. That’s a differentiator that’s hard to replicate and even harder to compete against on price alone.

5. The Workplace Has Become the Classroom

The old model of learning used to look like this: go to school, get a credential, go to work, retire. That model is gone. What’s replaced it is something more dynamic, and honestly, more interesting. Today, the workplace is where learning happens. The best employees aren’t the ones who stopped growing after their initial training; they’re the ones who keep at it, building skills, adapting to new tools and processes, and staying relevant no matter what changes around them.

As a manager or owner, your job isn’t just to assign work — it’s to create an environment where people can keep getting better. That means making time for learning during the workday, not just asking people to squeeze it in after hours. It means recognizing and rewarding growth. It means mixing mentorships, live events, and on-demand e-learning into a training approach that works for your team, not just your schedule.

Companies with strong learning cultures consistently outperform those that don’t have one. The investment pays off in lower turnover, stronger performance, and better business outcomes across the board.

Make This Spring the Start of Something

You don’t need to overhaul everything at once. Start by identifying where your team’s skills gaps are and what training would have the most immediate impact. Consider what mix of learning — mentorships, industry events, e-learning — makes the most sense for your organization. And then make the time for it, because that’s really what separates the companies that talk about training from the ones that actually do it.

PRINTING United Alliance’s iLEARNING+ is a good place to start — or to build on what you’re already doing. It’s packed with industry-specific, on-demand training and certifications built for the real world of print, and Alliance members save at least 20% on everything available.

Spring is a season of growth. Make sure your business is growing too.